Terms & Conditions | Privacy

Privacy Policy


In this privacy policy references to "we", "us" and "our" are to Narogauge Ltd, trading as Moors Valley Railway. References to "our Website" or "the Website" are to www.moorsvalleyrailway.co.uk.

The information we collect via the website may include any personal details you knowingly provide us with through purchases, forms and our email, such as name, address, telephone number etc.

In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.


Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to process your order and to provide after sales service.

We may use your details to send you carefully selected information about our similar products and services through the post. We will not send you any details about third party products or services, nor do we pass your details on to any third party company for their own marketing purposes. If you do not wish your details to be used for direct marketing please write to Moors Valley Railway, Moors Valley Country Park, Horton Road, Ashley Heath, Hants, BH24 2ET.

We may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt out of these types of notifications.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Your rights

You have the right to request a copy of any information that we currently hold about you.

Other websites

This policy only covers this website. Any websites which may be linked to ours are subject to their own policy, which may differ.